/* frontend/public/css/style.css */
/* As duas fontes da casa: Quicksand (Netwise) e Poppins (Netwise Empresas) */
@import url('https://fonts.googleapis.com/css2?family=Quicksand:wght@300;400;500;600;700&family=Poppins:wght@300;400;500;600;700&display=swap');

:root {
    /* fundo grafite/preto: os cards e os botões da marca saltam mais */
    --bg-color: #0a0b0d;
    --surface-color: #17191d;
    /* usada em cards, inputs do topo e nos cards da view "Cards"; sem ela
       esses elementos ficavam com fundo transparente */
    --bg-card: #17191d;
    --primary-color: #0059bd;
    --primary-hover: #337aca;
    --accent: #00d9ff;
    --text-color: #e6edf5;
    --text-muted: #9fb3c8;
    --border-color: #2a2e35;
    --success: #10b981;
    /* Em Andamento (e prioridade Alta) em laranja */
    --warning: #fe8431;
    /* fonte da pele: Quicksand aqui, Poppins em :root[data-marca="empresas"] */
    --nw-fonte: 'Quicksand', sans-serif;
    --danger: #ef4444;
    --card-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.5), 0 4px 6px -2px rgba(0, 0, 0, 0.5);
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: var(--nw-fonte);
}

body {
    background-color: var(--bg-color);
    color: var(--text-color);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* Auth Pages Layout */
.auth-container {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.auth-card {
    background-color: var(--surface-color);
    padding: 40px;
    border-radius: 20px;
    width: 100%;
    max-width: 450px;
    box-shadow: var(--card-shadow);
    border: 1px solid var(--border-color);
    animation: fadeIn 0.5s ease-out;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

.auth-card h2 {
    font-size: 2rem;
    font-weight: 700;
    margin-bottom: 10px;
    text-align: center;
    background: linear-gradient(90deg, #0059bd, #00d9ff);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.auth-card p {
    color: var(--text-muted);
    text-align: center;
    margin-bottom: 30px;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--text-color);
}

.form-group input, select, textarea {
    width: 100%;
    padding: 12px;
    background: var(--bg-color);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: white;
    font-size: 0.95rem;
    transition: border-color 0.3s;
}

select option {
    background: var(--bg-color);
    color: white;
}

input:focus, select:focus, textarea:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 2px rgba(0, 89, 189, 0.2);
}

.btn {
    width: 100%;
    padding: 14px;
    border: none;
    border-radius: 12px;
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
}

.btn-primary {
    background-color: var(--primary-color);
    color: white;
}

.btn-primary:hover {
    background-color: var(--primary-hover);
    transform: translateY(-2px);
}

.auth-footer {
    margin-top: 25px;
    text-align: center;
    font-size: 0.9rem;
    color: var(--text-muted);
}

.auth-footer a {
    color: var(--accent);
    text-decoration: none;
    font-weight: 600;
}

.auth-footer a:hover {
    text-decoration: underline;
}

/* Dashboard Layout */
.dashboard-container {
    flex: 1;
    display: grid;
    grid-template-columns: 260px 1fr;
}

aside.sidebar {
    background-color: var(--surface-color);
    border-right: 1px solid var(--border-color);
    padding: 30px 20px;
}

.logo {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 1.5rem;
    font-weight: 700;
    margin-bottom: 50px;
}

.nav-menu {
    list-style: none;
}

.nav-item {
    margin-bottom: 10px;
}

.nav-link {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 12px 20px;
    border-radius: 12px;
    color: var(--text-muted);
    text-decoration: none;
    transition: all 0.3s ease;
}

.nav-link:hover, .nav-link.active {
    background-color: rgba(0, 89, 189, 0.1);
    color: var(--accent);
}

main.content {
    padding: 40px;
    overflow-y: auto;
}

.header-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 40px;
}

.user-profile {
    display: flex;
    align-items: center;
    gap: 15px;
}

.avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background-color: var(--primary-color);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
}

/* Tickets Grid */
.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.ticket-item {
    background-color: var(--surface-color);
    padding: 20px;
    border-radius: 16px;
    border: 1px solid var(--border-color);
    display: grid;
    grid-template-columns: 80px 1fr 120px 120px;
    align-items: center;
    transition: all 0.3s ease;
    cursor: pointer;
}

/* Só em ponteiro de verdade: no toque o :hover fica "grudado" depois do tap */
@media (hover: hover) {
    .ticket-item:hover {
        border-color: var(--primary-color);
        transform: translateX(10px);
    }
}

.ticket-id {
    color: var(--text-muted);
    font-weight: 600;
}

.ticket-info h3 {
    font-size: 1.1rem;
    margin-bottom: 4px;
}

.ticket-info p {
    font-size: 0.9rem;
    color: var(--text-muted);
}

.badge {
    padding: 6px 12px;
    border-radius: 10px;
    font-size: 0.8rem;
    font-weight: 600;
    text-align: center;
}

.badge-open { background-color: rgba(16, 185, 129, 0.1); color: var(--success); }
#searchTicket {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    color: white;
    transition: all 0.3s;
}

#searchTicket:focus {
    width: 300px;
    border-color: var(--primary-color);
    box-shadow: 0 0 15px rgba(0, 89, 189, 0.2);
}

.btn-toggle:hover {
    color: white !important;
}

.btn-finished.active { background: #10b981; color: white; border-color: #059669; }

.btn-spam:hover { background: rgba(239, 68, 68, 0.1) !important; color: #ef4444 !important; border-color: #ef4444 !important; }
.btn-spam.active { background: #ef4444 !important; color: white !important; border-color: #b91c1c !important; }

.badge-aberto { background: #0059bd; color: #fff; }
.badge-emandamento { background: color-mix(in srgb, var(--warning) 20%, transparent); color: var(--warning); }
.badge-esperandoresposta { background: rgba(0, 217, 255, 0.15); color: #00d9ff; }
.badge-finalizado { background: rgba(107, 114, 128, 0.2); color: #9fb3c8; }
.badge-spam { background: rgba(239, 68, 68, 0.2); color: #ef4444; }

.priority-high { color: var(--danger); }
.priority-medium { color: var(--warning); }
.priority-low { color: var(--success); }

/* Modal */
.modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.8);
    display: none;
    align-items: center;
    justify-content: center;
    /* acima do menu lateral (1001) para o modal nunca ficar por baixo */
    z-index: 1200;
}

/* mesmo tratamento no modal de editar usuário, que tem z-index inline */
#editUserModal {
    z-index: 1200 !important;
}

.modal-content {
    background-color: var(--surface-color);
    width: 90%;
    max-width: 600px;
    padding: 40px;
    border-radius: 20px;
    border: 1px solid var(--border-color);
    position: relative;
    max-height: 85vh;
    overflow-y: auto;
    overflow-x: hidden;
    word-break: break-word;
}

.close-modal {
    position: sticky;
    top: -10px;
    float: right;
    font-size: 28px;
    font-weight: bold;
    color: var(--text-muted);
    cursor: pointer;
    z-index: 100;
    transition: color 0.3s;
}

/* ========== Hamburger Menu Button ========== */
.hamburger-btn {
    display: none;
    background: none;
    border: none;
    color: var(--text-color);
    font-size: 1.5rem;
    cursor: pointer;
    padding: 8px;
    border-radius: 8px;
    transition: background 0.3s;
    line-height: 1;
}

.hamburger-btn:hover {
    background: rgba(0, 89, 189, 0.15);
}

.hamburger-btn .bar {
    display: block;
    width: 22px;
    height: 2px;
    background: var(--text-color);
    margin: 5px 0;
    border-radius: 2px;
    transition: all 0.3s ease;
}

/* Sidebar overlay for mobile */
.sidebar-overlay {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.6);
    z-index: 999;
    backdrop-filter: blur(4px);
    opacity: 0;
    transition: opacity 0.3s ease;
}

.sidebar-overlay.active {
    opacity: 1;
}

/* Reports & Stats */
.card {
    background-color: var(--surface-color);
    border-radius: 16px;
    border: 1px solid var(--border-color);
    box-shadow: var(--card-shadow);
    transition: transform 0.3s ease, border-color 0.3s ease;
}

.card:hover {
    border-color: rgba(0, 89, 189, 0.3);
}

.view-section h2 {
    font-size: 1.8rem;
    font-weight: 700;
}

/* ========== Status Button Group ========== */
.status-btn-group {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.status-btn {
    width: 100%;
    padding: 10px 14px;
    border: 2px solid var(--border-color);
    border-radius: 10px;
    background: transparent;
    color: var(--text-muted);
    font-size: 0.88rem;
    font-weight: 600;
    cursor: pointer;
    text-align: left;
    transition: all 0.2s ease;
    font-family: var(--nw-fonte);
}

@media (hover: hover) {
    .status-btn:hover {
        background: rgba(255,255,255,0.05);
        color: var(--text-color);
        border-color: rgba(255,255,255,0.2);
        transform: translateX(3px);
    }
}

.status-btn.active[data-status="Aberto"] {
    background: #0059bd;
    border-color: #0059bd;
    color: #fff;
}

.status-btn.active[data-status="Em Andamento"] {
    background: color-mix(in srgb, var(--warning) 15%, transparent);
    border-color: var(--warning);
    color: #ffa66b;
}

.status-btn.active[data-status="Esperando Resposta"] {
    background: rgba(0, 217, 255, 0.15);
    border-color: #00d9ff;
    color: #00d9ff;
}

.status-btn.active[data-status="Finalizado"] {
    background: rgba(16, 185, 129, 0.15);
    border-color: #10b981;
    color: #6ee7b7;
}

.status-btn[data-status="Spam"] {
    margin-top: 8px;
    border-style: dashed;
    color: var(--text-muted);
}

.status-btn[data-status="Spam"]:hover {
    background: rgba(239, 68, 68, 0.1);
    color: #ef4444;
    border-color: #ef4444;
    border-style: solid;
}

.status-btn.active[data-status="Spam"] {
    background: rgba(239, 68, 68, 0.2);
    border-color: #ef4444;
    color: #f87171;
    border-style: solid;
}

/* ========== Custom Scrollbar ========== */
::-webkit-scrollbar {
    width: 6px;
    height: 6px;
}

::-webkit-scrollbar-track {
    background: transparent;
}

::-webkit-scrollbar-thumb {
    background: rgba(255, 255, 255, 0.15);
    border-radius: 10px;
}

::-webkit-scrollbar-thumb:hover {
    background: rgba(0, 89, 189, 0.5); /* Var primary-color with opacity */
}

/* ==================================================================
   RESPONSIVO — fica no fim do arquivo de propósito: com a mesma
   especificidade, quem vem depois vence, então as regras de celular
   precisam estar abaixo das regras de desktop.
   ================================================================== */

/* ========== TABLET (max-width: 1024px) ========== */
@media (max-width: 1024px) {
    .dashboard-container {
        grid-template-columns: 220px 1fr;
    }

    main.content {
        padding: 25px;
    }

    .ticket-item {
        grid-template-columns: 70px 1fr 100px 100px;
        padding: 15px;
    }

    .header-actions {
        flex-wrap: wrap;
        gap: 15px;
    }

    /* Gestão de usuários: o formulário desce para baixo da tabela.
       minmax(0, 1fr) + min-width: 0 impedem que a tabela larga estique
       a coluna para fora da tela (grid blowout). */
    .users-grid {
        grid-template-columns: minmax(0, 1fr) !important;
    }

    .users-grid > .card {
        position: static !important;
        min-width: 0;
    }
}

/* ========== MOBILE (max-width: 768px) ========== */
@media (max-width: 768px) {
    /* Nenhum elemento pode empurrar a página para o lado */
    html, body {
        overflow-x: hidden;
    }

    .hamburger-btn {
        display: flex;
        flex-direction: column;
        align-items: center;
        justify-content: center;
    }

    .sidebar-overlay {
        display: block;
        pointer-events: none;
    }

    .sidebar-overlay.active {
        pointer-events: all;
    }

    .dashboard-container {
        grid-template-columns: minmax(0, 1fr);
    }

    main.content {
        min-width: 0;
    }

    aside.sidebar {
        position: fixed;
        top: 0;
        left: -280px;
        width: 270px;
        height: 100vh;
        height: 100dvh; /* a barra do navegador do celular não corta o menu */
        z-index: 1001;
        overflow-y: auto;
        transition: left 0.35s cubic-bezier(0.25, 0.46, 0.45, 0.94);
        box-shadow: none;
        padding-top: 20px;
    }

    aside.sidebar.open {
        left: 0;
        box-shadow: 5px 0 30px rgba(0, 0, 0, 0.5);
    }

    /* Alvo de toque confortável no menu */
    .nav-link {
        padding: 14px 20px;
    }

    /* Menu aberto trava a rolagem do conteúdo atrás */
    body.sidebar-open {
        overflow: hidden;
    }

    main.content {
        padding: 20px 15px;
        min-height: 100vh;
        min-height: 100dvh;
    }

    /* ---------- Cabeçalho ---------- */
    .header-actions {
        flex-direction: column;
        align-items: stretch;
        gap: 12px;
        margin-bottom: 20px;
    }

    .header-actions > div:first-child {
        display: flex;
        align-items: center;
        gap: 12px;
        flex-wrap: wrap;
    }

    .header-actions > div:first-child h1 {
        font-size: 1.3rem;
        flex: 1;
        min-width: 0;
    }

    .welcome-text {
        display: none;
    }

    .header-actions > div:last-child {
        display: flex !important;
        flex-direction: column;
        align-items: stretch;
        gap: 10px !important;
    }

    #searchTicket,
    #searchTicket:focus {
        width: 100% !important;
        min-width: 0;
    }

    #filterAssignee {
        width: 100%;
        max-width: none !important;
    }

    .filter-group {
        width: 100%;
    }

    .filter-group .btn-toggle {
        flex: 1;
        padding: 11px 6px !important;
        font-size: 0.84rem;
    }

    .header-actions .btn-primary {
        width: 100% !important;
    }

    /* O nome já aparece no "Olá, Fulano" — o avatar só rouba espaço aqui */
    .header-actions .avatar {
        display: none;
    }

    /* ---------- Lista de OS ---------- */
    .ticket-item {
        grid-template-columns: auto 1fr auto;
        grid-template-areas:
            "info info info"
            "id   st   pr";
        gap: 10px;
        padding: 15px;
        align-items: center;
    }

    .ticket-info {
        grid-area: info;
        min-width: 0;
    }

    .ticket-info h3 {
        font-size: 1rem;
        word-break: break-word;
    }

    /* "Solicitado por" e "Responsável" não cabem lado a lado */
    .ticket-info > div {
        flex-direction: column;
        gap: 2px !important;
    }

    .ticket-id {
        grid-area: id;
        font-size: 0.85rem;
    }

    .ticket-status {
        grid-area: st;
    }

    .ticket-priority {
        grid-area: pr;
        text-align: right;
    }

    /* ---------- Quadros Kanban e Cards ---------- */
    .kanban-board,
    .cards-grid {
        grid-template-columns: 1fr !important;
    }

    /* ---------- Modais em geral ---------- */
    .modal {
        align-items: flex-start;
        overflow-y: auto;
    }

    .modal-content {
        width: 100% !important;
        max-width: 100% !important;
        padding: 22px 16px !important;
        margin: 0;
        min-height: 100vh;
        min-height: 100dvh;
        max-height: none;
        border-radius: 0;
        border: 0;
    }

    /* ---------- Modal da OS ---------- */
    .modal-content.ticket-modal {
        padding: 0 !important;
        height: auto !important;
        /* o "max-height: 90vh" está inline no HTML e só cai com !important */
        max-height: none !important;
        overflow: visible !important;
    }

    .tm-header {
        padding: 16px 16px 14px !important;
        position: sticky;
        top: 0;
        z-index: 5;
    }

    .tm-header #viewTitle {
        font-size: 1.05rem !important;
    }

    .tm-header .close-modal {
        top: 10px !important;
        right: 12px !important;
        font-size: 30px !important;
        padding: 0 6px;
    }

    #ticketDetailContent {
        display: flex !important;
        flex-direction: column;
        /* no desktop é "flex: 1" dentro de uma altura fixa; no celular precisa
           crescer com o conteúdo, senão os comentários vazam para fora do fundo */
        flex: none !important;
        min-height: auto !important;
    }

    /* No celular as ações vêm primeiro: status, responsável e salvar */
    .tm-side {
        order: -1;
        overflow: visible !important;
        padding: 16px !important;
        gap: 14px !important;
        border-bottom: 1px solid var(--border-color);
    }

    .tm-side-save {
        margin-top: 0 !important;
        padding-top: 0 !important;
    }

    .tm-main {
        border-right: 0 !important;
        min-height: 0 !important;
    }

    .tm-scroll {
        overflow: visible !important;
        padding: 18px 16px !important;
        gap: 16px !important;
    }

    .tm-replybar {
        padding: 12px 16px !important;
    }

    /* Status em duas colunas, senão empurra o resto da tela para baixo */
    .status-btn-group {
        display: grid;
        grid-template-columns: 1fr 1fr;
        gap: 8px;
    }

    .status-btn {
        text-align: center;
        padding: 12px 8px;
        font-size: 0.84rem;
    }

    .status-btn[data-status="Spam"] {
        grid-column: 1 / -1;
        margin-top: 0;
    }

    /* A resposta continua em linha: 📎 | campo | Enviar */
    #replyForm {
        gap: 8px !important;
    }

    #replyForm button {
        padding: 11px 14px !important;
        white-space: nowrap;
    }

    #replyContent {
        min-width: 0;
    }

    /* ---------- Configurações ---------- */
    #view-settings .card {
        padding: 20px 16px !important;
    }

    #viewModeSelector {
        grid-template-columns: 1fr !important;
    }

    .settings-mail-grid {
        grid-template-columns: 1fr !important;
    }

    /* ---------- Usuários ---------- */
    #view-users .card {
        padding: 20px 16px !important;
    }

    #view-users table {
        min-width: 540px;
    }

    /* ---------- Relatórios ---------- */
    .reports-header {
        flex-direction: column;
        align-items: stretch;
        gap: 12px;
    }

    .reports-daterange {
        flex-wrap: wrap;
    }

    .reports-daterange input[type="date"] {
        flex: 1;
        min-width: 130px;
    }

    .reports-daterange .btn-primary {
        width: 100% !important;
    }

    #view-reports > div[style*="grid-template-columns"] {
        grid-template-columns: minmax(0, 1fr) !important;
    }

    #view-reports .card {
        min-width: 0;
    }

    #view-reports table {
        min-width: 620px;
    }

    /* ---------- Formulários no toque ---------- */
    /* Campo com fonte < 16px faz o Safari do iPhone dar zoom sozinho */
    input, select, textarea {
        font-size: 16px !important;
    }

    .view-section h2 {
        font-size: 1.35rem;
    }

    /* ---------- Avisos ---------- */
    #toast-notification {
        left: 12px !important;
        right: 12px !important;
        min-width: 0 !important;
        font-size: 0.88rem !important;
    }

    /* Logo */
    .logo {
        margin-bottom: 30px;
    }

    /* Páginas de login/cadastro */
    .auth-card {
        padding: 30px 20px;
    }

    .auth-card h2 {
        font-size: 1.6rem;
    }
}

/* ========== SMALL MOBILE (max-width: 480px) ========== */
@media (max-width: 480px) {
    main.content {
        padding: 15px 10px;
    }

    .header-actions > div:first-child h1 {
        font-size: 1.1rem;
    }

    .ticket-item {
        grid-template-columns: auto 1fr;
        grid-template-areas:
            "info info"
            "id   st"
            "pr   pr";
        gap: 8px;
    }

    .ticket-priority {
        text-align: left;
    }

    .ticket-id {
        font-size: 0.8rem;
    }

    .ticket-info h3 {
        font-size: 0.95rem;
    }

    .badge {
        display: inline-block;
        width: fit-content;
        font-size: 0.75rem;
    }

    .modal-content {
        padding: 18px 12px !important;
    }

    .auth-card {
        padding: 25px 15px;
        border-radius: 16px;
    }

    .auth-card h2 {
        font-size: 1.4rem;
    }

    .btn {
        padding: 12px;
        font-size: 0.9rem;
    }
}

/* ── Identidade Netwise ─────────────────────────────────────────────
   Quicksand, azul #0059bd + ciano #00d9ff, raio 18/12, filete #8fd3d1
   e a banda azul do Manual de Marca. Só aparência: nada muda de lugar. */
:root { --nw-raio: 18px; --nw-raio-sm: 12px; --nw-filete: #8fd3d1; }

body { font-weight: 500; letter-spacing: .005em; }
h1, h2, h3, h4 { font-weight: 600; letter-spacing: -.01em; }
.auth-card p, .form-group label, .nav-link { font-weight: 500; }

/* Marca: logo no topo do menu, com filete e nome do produto como no manual */
.logo-img { height: 36px; width: auto; display: block; }
.logo-produto {
    font-size: 1rem; font-weight: 300; letter-spacing: .08em; text-transform: uppercase;
    padding-left: 12px; border-left: 2px solid var(--nw-filete); line-height: 1.1; color: var(--text-color);
}
.auth-logo { display: block; height: 56px; width: auto; margin: 0 auto 20px; }

/* Faixa de marca: azul para ciano, a mesma da key art */
/* relative só no desktop: no celular o menu é fixed (gaveta) e já serve de base para a faixa */
aside.sidebar { border-right: 0; }
@media (min-width: 769px) { aside.sidebar { position: relative; } }
aside.sidebar::after {
    content: ''; position: absolute; top: 0; right: 0; width: 3px; height: 100%;
    background: linear-gradient(180deg, #00d9ff, #0059bd 55%, transparent);
}
.auth-card { position: relative; overflow: hidden; border-radius: var(--nw-raio); }
.auth-card::before {
    content: ''; position: absolute; top: 0; left: 0; right: 0; height: 4px;
    background: linear-gradient(90deg, #0059bd, #00d9ff);
}

/* Menu: item ativo com a banda azul e barra ciano à esquerda */
.nav-link { position: relative; border-radius: var(--nw-raio-sm); }
.nav-link.active { background-color: #0059bd; color: #fff; }
.nav-link.active::before {
    content: ''; position: absolute; left: 0; top: 10px; bottom: 10px; width: 3px;
    border-radius: 0 3px 3px 0; background: #00d9ff;
}
@media (hover: hover) and (pointer: fine) {
    .nav-link:not(.active):hover { background-color: rgba(0, 217, 255, .08); color: var(--accent); }
}

/* Botão primário: azul Netwise com sombra azul e resposta ao toque */
.btn-primary { background: #0059bd; box-shadow: 0 1px 2px rgba(0,0,0,.2), 0 8px 20px rgba(0, 89, 189, .35); transition: transform .16s cubic-bezier(.23,1,.32,1), background-color .16s ease; }
.btn-primary:active { transform: scale(.97); }

/* Foco visível na cor da marca */
:focus-visible { outline: 2px solid #00d9ff; outline-offset: 2px; }

@media (prefers-reduced-motion: reduce) { * { animation: none !important; transition: none !important; } }
/* ── Acabamento Netwise ────────────────────────────────────────────
   Linguagem do site (Empresas): navy com brilho azul no canto, borda
   fina no tom do filete, sombra em duas camadas, raio 18/12 e ícone de
   traço com o degradê iris. Tudo é sobreposição de aparência. */

/* Ícones de traço (mesmo tratamento de Empresas > Serviços) */
.nw-ic { display: inline-block; width: 1.1em; height: 1.1em; flex: none; vertical-align: -0.18em; }
.nw-ic--lg { width: 22px; height: 22px; vertical-align: middle; }
.btn .nw-ic { width: 18px; height: 18px; }
#toast-icon { display: inline-flex; }
#toast-icon .nw-ic { width: 22px; height: 22px; }

/* Fundo: preto com um brilho azul discreto no canto */
body {
    background:
        radial-gradient(1100px 560px at 100% -10%, rgba(0, 89, 189, .10), transparent 60%),
        var(--bg-color);
    background-attachment: fixed;
}

/* Menu mais escuro que o conteúdo: a banda azul do item ativo ganha força */
aside.sidebar { background-color: #050506; }
.nav-link { transition: background-color .16s ease, color .16s ease; }

/* Título da página: cumprimento mais contido, sem quebrar em duas linhas */
.header-actions h1 { font-size: 1.5rem; line-height: 1.15; letter-spacing: -.02em; }
/* o avatar encolhia até 10px quando o cabeçalho apertava */
.avatar { flex: none; }
#openModalBtn { white-space: nowrap; }

/* Título de seção com a banda da marca à esquerda */
.view-section h2 { letter-spacing: -.02em; display: flex; align-items: center; gap: 12px; }
.view-section h2::before {
    content: ''; flex: none; width: 4px; height: .9em; border-radius: 2px;
    background: linear-gradient(180deg, #00d9ff, #0059bd);
}

/* Superfícies: borda translúcida no tom do filete e sombra em duas camadas */
.card, .ticket-item, .modal-content { border-color: rgba(143, 211, 209, .12); }
.card {
    border-radius: var(--nw-raio);
    box-shadow: 0 1px 2px rgba(5, 18, 36, .35), 0 12px 32px rgba(5, 18, 36, .28);
}
.card:hover { border-color: rgba(0, 217, 255, .22); }

/* Lista de OS: sem o deslize lateral; o realce é borda ciano e brilho azul */
.ticket-item {
    border-radius: var(--nw-raio);
    box-shadow: 0 1px 2px rgba(5, 18, 36, .3);
    transition: border-color .16s ease, background-color .16s ease, box-shadow .16s ease;
}
@media (hover: hover) {
    .ticket-item:hover {
        transform: none;
        border-color: rgba(0, 217, 255, .45);
        background-color: #22262c;
        box-shadow: 0 1px 2px rgba(5, 18, 36, .3), 0 10px 28px rgba(0, 89, 189, .25);
    }
}
.ticket-id { color: var(--nw-filete); font-variant-numeric: tabular-nums; letter-spacing: .02em; }

/* Campos */
.form-group input, select, textarea, #searchTicket {
    border-radius: var(--nw-raio-sm);
    background-color: #0f1114;
    border-color: rgba(143, 211, 209, .16);
}
input::placeholder, textarea::placeholder { color: #7a93ad; }
input:focus, select:focus, textarea:focus, #searchTicket:focus {
    border-color: #00d9ff;
    box-shadow: 0 0 0 3px rgba(0, 217, 255, .15);
}

/* Selos de status: contorno na própria cor; quando quebra em duas linhas vira bloco arredondado, não pílula partida */
.badge {
    display: inline-block;
    border-radius: 10px;
    padding: 5px 12px;
    font-size: .75rem;
    letter-spacing: .02em;
    line-height: 1.25;
    box-shadow: inset 0 0 0 1px color-mix(in srgb, currentColor 35%, transparent);
}
/* Aberto no azul do item ativo do menu (Dashboard/Ativos), igual à coluna do Kanban e ao botão de status */
.badge-aberto { background: #0059bd; color: #fff; }

/* Avatar com o degradê da marca */
.avatar {
    background: linear-gradient(135deg, #0059bd, #00d9ff);
    color: #fff;
    box-shadow: 0 0 0 2px #0a0b0d, 0 0 0 3px rgba(0, 217, 255, .45);
}

/* Modal: fundo navy desfocado no lugar do preto chapado */
.modal { background-color: rgba(6, 20, 38, .72); backdrop-filter: blur(6px); -webkit-backdrop-filter: blur(6px); }
@media (min-width: 769px) {
    .modal-content { border-radius: var(--nw-raio); box-shadow: 0 24px 64px rgba(0, 0, 0, .45); }
}

/* Botões de status: transição nomeada, sem "all" */
.status-btn { transition: background-color .16s ease, border-color .16s ease, color .16s ease, transform .16s cubic-bezier(.23, 1, .32, 1); }

::-webkit-scrollbar-thumb { background: rgba(143, 211, 209, .18); }
::-webkit-scrollbar-thumb:hover { background: rgba(0, 217, 255, .4); }

/* Áreas seguras (barra de status, notch, barra de gestos) no app Android e no PWA do iPhone.
   Em navegador comum env() vale 0, então nada muda. */
body {
    padding-top: env(safe-area-inset-top, 0px);
    padding-right: env(safe-area-inset-right, 0px);
    padding-bottom: env(safe-area-inset-bottom, 0px);
    padding-left: env(safe-area-inset-left, 0px);
}
.modal {
    padding-top: env(safe-area-inset-top, 0px);
    padding-bottom: env(safe-area-inset-bottom, 0px);
}
@media (max-width: 768px) {
    aside.sidebar {
        padding-top: calc(20px + env(safe-area-inset-top, 0px));
        padding-bottom: calc(20px + env(safe-area-inset-bottom, 0px));
    }
}

/* Tags de setor (js/tags.js) */
.tag-badges { display: inline-flex; flex-wrap: wrap; gap: 6px; margin: 4px 0 6px; }
.tag-badge {
    display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 0.72rem; font-weight: 700;
    letter-spacing: .3px; line-height: 1.6; white-space: nowrap;
    color: var(--tag-color); background: color-mix(in srgb, var(--tag-color) 16%, transparent);
    border: 1px solid color-mix(in srgb, var(--tag-color) 45%, transparent);
}
.tag-picker { display: flex; flex-wrap: wrap; gap: 8px; }
.tag-option {
    display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border-radius: 999px; cursor: pointer;
    border: 1px solid var(--border-color); font-size: 0.85rem; user-select: none; transition: all .2s;
}
.tag-option input { width: auto; margin: 0; accent-color: var(--tag-color); }
.tag-option:has(input:checked) {
    border-color: var(--tag-color); color: var(--tag-color);
    background: color-mix(in srgb, var(--tag-color) 14%, transparent);
}
.tag-empty { color: var(--text-muted); font-size: 0.82rem; margin: 0; }
.tag-row { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border: 1px solid var(--border-color); border-radius: 12px; }
.tag-row-info { color: var(--text-muted); font-size: 0.8rem; flex: 1; }
.tag-row-delete {
    background: rgba(239,68,68,0.12); color: #ef4444; border: 1px solid rgba(239,68,68,0.3);
    padding: 5px 12px; border-radius: 8px; cursor: pointer; font-size: 0.8rem; font-weight: 600;
}
.tag-create-form { display: flex; gap: 10px; align-items: stretch; flex-wrap: wrap; }
.tag-create-form input[type="text"] {
    flex: 1; min-width: 180px; padding: 12px 14px; background: var(--bg-color); color: var(--text-color);
    border: 1px solid var(--border-color); border-radius: 12px; font-family: inherit; font-size: 0.9rem;
}
.tag-create-form input[type="color"] { background: var(--bg-color); border: 1px solid var(--border-color); }
/* A tabela de usuários rola dentro do card em vez de empurrar o formulário para fora da tela */
.users-grid > * { min-width: 0; }
.tag-create-form input[type="color"] { width: 52px; min-height: 44px; padding: 4px; border-radius: 10px; cursor: pointer; }
.tag-create-form .btn { width: auto; padding: 0 22px; }
/* E-mails longos quebram linha para as ações da tabela de usuários continuarem visíveis */
#usersListTable td:nth-child(2) { word-break: break-all; min-width: 140px; }

/* ── Pele Netwise Empresas ─────────────────────────────────────────────
   Ligada em Configurações > Identidade visual (js/marca.js põe
   data-marca="empresas" no <html>). Sem o atributo, vale a pele Netwise de
   cima. O que muda em Empresas (Guia de Comunicação, p.34):
   - Poppins no lugar da Quicksand;
   - laranja #fe8431 no botão de ação, com texto escuro como no site
     (branco no laranja fica abaixo de 3:1);
   - aviso (Em Andamento, prioridade Alta) em amarelo, para não ser
     confundido com o botão laranja;
   - descritor "empresas" no logo, em laranja e caixa alta (lockup p.36). */
:root[data-marca="empresas"] {
    --nw-fonte: 'Poppins', sans-serif;
    --warning: #fe8431;
    --nw-laranja: #fe8431;
    --nw-laranja-esc: #e8701c;
    --nw-laranja-txt: #2a1200;
}
:root[data-marca="empresas"] .btn-primary {
    background: var(--nw-laranja);
    color: var(--nw-laranja-txt);
    font-weight: 600;
    box-shadow: 0 1px 2px rgba(0,0,0,.2), 0 8px 20px rgba(254, 132, 49, .30);
}
:root[data-marca="empresas"] .btn-primary:hover { background: var(--nw-laranja-esc); color: #fff; }

/* Descritor "empresas": só existe na pele Empresas */
.logo-desc, .auth-desc { display: none; }
:root[data-marca="empresas"] .logo-produto { display: flex; flex-direction: column; gap: 3px; }
:root[data-marca="empresas"] .logo-desc {
    display: block; font-size: .62rem; font-weight: 600; letter-spacing: .18em;
    color: var(--nw-laranja); line-height: 1;
}
:root[data-marca="empresas"] .auth-logo { margin-bottom: 6px; }
:root[data-marca="empresas"] .auth-desc {
    display: block; text-align: center; margin-bottom: 18px;
    font-size: .7rem; font-weight: 600; letter-spacing: .22em; text-transform: uppercase;
    color: var(--nw-laranja);
}
/* Poppins é mais larga que a Quicksand: o cumprimento quebrava em "Olá," / nome */
:root[data-marca="empresas"] .header-actions { gap: 24px; }
:root[data-marca="empresas"] .header-actions h1 { white-space: nowrap; }

/* Configurações > Identidade visual: os dois cartões de escolha */
.marca-card {
    border: 2px solid var(--border-color); border-radius: 14px; padding: 18px;
    cursor: pointer; text-align: left; background: transparent; color: var(--text-color);
    font: inherit; transition: border-color .16s ease, background-color .16s ease, transform .16s cubic-bezier(.23,1,.32,1);
}
.marca-card[aria-pressed="true"] {
    border-color: var(--primary-color); background: rgba(0, 89, 189, .08);
    box-shadow: 0 8px 24px rgba(0, 89, 189, .2);
}
.marca-card:active { transform: scale(.98); }
@media (hover: hover) and (pointer: fine) {
    .marca-card[aria-pressed="false"]:hover { border-color: rgba(0, 217, 255, .35); }
}
.marca-amostra { display: flex; gap: 6px; margin-bottom: 12px; }
.marca-amostra span { flex: 1; height: 28px; border-radius: 8px; box-shadow: inset 0 0 0 1px rgba(255, 255, 255, .14); }
.marca-card strong { display: block; font-size: .95rem; }
.marca-card small { display: block; color: var(--text-muted); font-size: .78rem; margin-top: 4px; }

/* Fundo ASCII com o W (js/ascii-w.js): fixo atrás de tudo. z-index -1 fica
   acima do fundo do body e abaixo do conteúdo, sem criar camada nova no
   layout (o menu do celular continua por cima de tudo como antes). */
.nw-fundo { position: fixed; inset: 0; z-index: -1; pointer-events: none; }

/* Kanban: coluna minimizada (clique no cabeçalho) */
.kanban-cab { cursor: pointer; user-select: none; }
.kanban-cab:hover { background: rgba(255,255,255,0.07) !important; }
.kanban-seta { display: inline-flex; color: var(--text-muted); transition: transform .16s ease; }
.kanban-col.minimizada .kanban-seta { transform: rotate(-90deg); }
.kanban-col.minimizada .kanban-cab { border-bottom-width: 0 !important; box-shadow: inset 0 -3px 0 var(--col-cor); }